We take the utmost care while packaging to ensure that the product reaches you the way you had seen it on our website. However, due to situations beyond our control, the items delivered might get damaged in transit. We would be more than happy to replace your order under such circumstances. We would request you to let us know of the damage the day you receive it.
4. Incorrect item received?
We take utmost care to deliver the right product to the right person at the right time. However, under rare circumstances if you have received an incorrect product, please share its images for verification at support@urbanyog.com. Post which we can arrange for a pickup and place a replacement order for your product as well.
5. What can I return?
We are sorry to bring this to you but we do not have any refund or return policies.
6. When will I get my refund(RTO & Cancel Order)?
Refunds to Credit Cards, Debit Cards or Bank Accounts (NEFT) are done usually within 3-5 business days after we receive the product and process your return. However, a convenience fee of Rs. 70 will still be charged.
7. Does Urban Yog do replacements?
Yes we do have replacement policy if you have received any damaged / wrong products from our end.
8. Claims Within 7 Days.
If a product is found to be damaged upon delivery, we require that you report the issue to us within 7 days of receiving the item. This allows us to promptly address the issue and arrange for a replacement, free of charge.
9. Charges for Late Claims.
Should a damaged product be reported after the 7-day window, replacement may still be possible; however, additional charges may apply. These charges will cover the cost of the replacement product and any associated shipping or handling fees.
